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Preguntas frecuentes

  • What happens when technologies change, and digital links are no longer usable in the future?
    We are aware of rapid technological developments and have implemented measures to ensure that your memories are always secure and accessible. We regularly update our platform to ensure the constant availability of your video.
  • What if I change my mind after booking or want to reschedule the interview?
    Life is sometimes unpredictable. Please contact us immediately for any change requests and we will be flexible to meet your needs.
  • Can I have further edits or changes made to my video after it is finished?
    Of course, subsequent edits are possible for an additional fee. For further details, please do not hesitate to contact us.
  • How do you guarantee the security of my data and videos?
    We value your security and privacy and use advanced security technologies and protocols to protect your information.
  • What if I'm unsure how to tell my story or what to say?
    No problem! Our experienced coaches support you in formulating your thoughts and emotions effectively.
  • What happens if I want to delete my video in the future?
    Your wishes are our priority. Should you wish to have your video deleted, we will of course make this possible. Please note that a recovery after deletion is not possible.
  • What is the composition of the costs?
    Our prices are transparent and based on our expenses. These technical production costs are calculated based on the fee recommendations for freelancers in the film industry (www.szeneschweiz.ch). The coaching costs are based on hourly rates for private persons. This includes a flat rate for travel to and from the location and preliminary meetings.
  • How long does the whole process take, from booking to finishing the video?
    The whole process can vary depending on your preferences and availability, but on average you should expect about 4-6 weeks after booking.
  • How will the final product be presented? Can I get multiple copies?
    The standard product is a digital link, but for an additional fee we also offer DVD copies or other formats. Please contact us for specific requests.
  • Can I choose the location for the video?
    We are flexible and try to consider your wishes. However, not all locations may be feasible and there may be additional costs.
  • Can I control who has access to my video?
    Of course! Your privacy is very important to us, and you have complete control over who can see your video.
  • I have special wishes and ideas for my video. Can these be implemented?
    We are always open to your ideas and wishes and will do our best to implement them if they are feasible and comply with our ethical principles. Contact us and we will help you find the right offer for you.

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